One of six promises
One person answers
Warren Groom, Toronto. Twenty years of this, one business at a time. The person you talk to is the person who does the work, and the one who answers when something needs attention.
No account manager, no portal, no “we’ll get back to you within 3 to 5 business days.” You email me. I know your site because I built it, and I’m the one who looks after it.
What that means in practice
One conversation, start to finish. The person who scopes the project designs it, builds it, launches it and stays on. Nothing is lost in a hand-off because there isn’t one.
Plain answers. Clients describe me as patient with less technical people and clear about what’s being done and why. You’ll never be made to feel you should already know something.
When something needs attention, you email a person who can fix it, not a queue that will route it.
Remote by default. Most of my clients are across Canada, the US and the UK. A staging site you can see and regular check-ins make distance irrelevant.
Think of it as a department, not a supplier
For a business that works in person and has nobody in-house for digital, I become the online growth arm: the one accountable person for being found, trusted and called in every place you operate, and for keeping it that way. Budget-wise it’s a fraction of a hire; attention-wise it’s a specialist who only does this.
Who I am
Building websites since 2005, hand-building WordPress sites since 2008. Norwich, then Toronto since 2009. Clients include Procurify, Aukema & Associates and a portable sanitation group operating across North America, plus a few agencies who use me as their quiet web department.