WordPress Support & Ongoing Development. The changes your site needs, made by the developer who knows it.
A website is never finished. There’s a new service to add, an event to publish and then take down, a banner for a campaign, a form that needs to talk to a new tool. If I built your site, the editor is friendly enough that you can do a lot of this yourself. If you’d rather not think about it, I’ll do it, and you’ll only ever pay for the time it takes. I’m a Toronto WordPress developer, and most of the sites I support are ones I built.
A typical month of support
What support looks like
The kind of WordPress changes I make every month
WordPress support is ongoing work that changes what a site does or says: new pages, content, features and fixes. It's separate from hosting and maintenance, which keeps the site running underneath. In a typical month it looks like this:
A new service, a location, a landing page for a campaign. I build it into the site's existing design and structure so it looks like it was always there, and it goes into the navigation, the sitemap and the internal links rather than sitting on its own.
You send the words, I do the rest: formatting, images, headings, metadata, and a check that it reads properly on a phone. If you'd rather publish yourself, the editor is set up for it and I'll show you how.
Events go up ahead of time, come down when they're over, and a post-event write-up takes their place. The kind of small, dated change that gets forgotten on most sites and doesn't on yours.
When a list of partners, resources, projects or products gets long enough that visitors can't find what they're after, I build a filtering system for it. Built into the theme, not a plugin someone has to keep paying for.
A temporary banner you can switch on and off yourself: a campaign, a holiday closure, a new opening time. Set up once, then it's a toggle in the editor rather than a request to me.
A form that sends enquiries to the tool your team actually uses, whether that's HubSpot, a CRM, a mailing list or a booking system. Connected, tested with real submissions, and spam-protected.
Businesses change, and the site should keep up: a new section on the homepage, a rearranged services page, a refreshed team layout. Small design work in the existing style, without a redesign project around it.
Support billed for the time it takes, nothing more
There's no minimum and no retainer, because I don't want the cost of asking to be the reason a needed change never gets made.
Small changes
Anything that takes 15 minutes, a swapped image, a price change, a new team member on the About page, is billed as 15 minutes and usually done the next working day.
Larger work
A new section, a feature, an integration. I estimate it before starting, tell you what's involved, agree a slot, and then build it. No surprise invoices at the end.
How to ask
However you already work. Agencies usually give me a seat in Slack or Basecamp and treat me as part of the team; direct clients mostly email. Either way you're talking to the person who'll do the work, not a ticket queue.
You can make the changes. You don't have to
Every site I build has an editor designed for the people who’ll actually use it: clearly labelled fields for the things that change, and a layout that stays put. If you want to update your own content, you can, and I’ll show you how. If you’d rather hand it over and get on with your day, that’s what support is for. Plenty of clients do both, small things themselves and anything bigger through me.
Warren is always on hand, nothing is ever too much trouble for him and he puts his own creative touch to it all.
What people ask about WordPress support
01 What's the difference between support and maintenance?
Maintenance keeps the site running: hosting, security, backups, and updates to WordPress and its plugins. That’s a fixed monthly package. Support is anything that changes what the site does or says: new pages, content, features, fixes, design changes. That’s billed for the time it takes. Hosting and maintenance are on their own page.
02 How much does WordPress support cost?
You pay for the time the work takes, billed in 15-minute increments, with no minimum and no monthly commitment. Small changes are a single increment. Anything larger is estimated and agreed before I start, so you always know the number before the work happens.
03 How quickly will a change be made?
Small changes, the kind that take 15 minutes, are usually done the next working day. Larger work is scheduled once we’ve agreed the estimate, and I’ll tell you when to expect it.
04 Do I need to be on your hosting?
No. Support and hosting are separate. That said, when I host the site as well, I already know every part of it and can move faster.
05 Can you support a WordPress site you didn't build?
Sometimes. I’ll review how it was built first, and if the code and plugin choices are close to how I work, yes. If they aren’t, I’ll say so and explain what would need to change.
06 Can I make changes myself instead?
Yes, and on a site I’ve built you’ll find it easy. The editor gives you fields for the things that change, without any risk to the layout. I’m happy to walk you or your team through it.
Got something that needs changing?
Send it over. If it's small, it'll be done tomorrow. If it's bigger, you'll have an estimate before anything starts.